Trevor Sexton, Cambridge
"Hi Ben, Lee and the L&S team,
Just a quick note to thank you guys for the excellent job you have done in converting my back garden from a horrible mess into a really attractive garden, which is now twice the size and infinitely more pleasant to spend time in. The grass is superb - it's the best turfing job I have ever seen, and the new patio is fantastic - rock-solid, flat and it looks great! The new fencing is excellent and with a few lights and some pot plants around, I know I will love it next summer. Everyone who has seen it after knowing the old garden has just stared in amazement and said: "Wow. It's fantastic. Who did this?"
This was a difficult and complicated job, involving a good bit of planning and early discussion, which I really appreciated your help with, as I didn't have much idea what I wanted until I had the first "planning" chat with you. After that, I have to say that I was impressed by the speed of the work done, despite some horrible weather. Most days you had four or five people working here, and your original estimate of "five or six days" to complete the job was, amazingly, just about on target (despite me constantly changing my mind about details, which you tolerated very patiently I thought!!). The tricky parts, like the new double electrical feeds into the garden, extending the drain inspection cover, drainage for the parking space concrete, and not damaging my favourite tree, were handled very well I thought, and I'm totally happy with the results overall.
So thanks to you guys for a professional and painless job, and if you have any prospective customers who would like to talk to me, I would be more than happy to tell them how your team works, how helpful and adaptable you are, and if anyone would like to see the results for themselves, I would be willing to let them see the new garden at any time, just give them my 'phone number to arrange a chat or a visit."